At Zoraya Scents, your satisfaction is our priority. If you're not entirely happy with your candle purchase, we're here to help. Please review our returns policy below:

1. Eligibility:

• Candles must be returned within 30 days of the original purchase date.
• Candles must be unused, in their original packaging, and in the same condition as received.

2. How to Initiate a Return:

• Contact our customer service team at ZorayaScents@Gmail.com to request a return authorization.
• Provide your order number and reason for the return.

3. Return Process:

• Once your return is approved, we will provide you with a return shipping address.
• Pack the candle securely to prevent damage during transit.
• Send the candle back to us using a trackable shipping method. We recommend purchasing shipping insurance to cover any potential damage or loss during transit.
• Include a copy of your order confirmation or packing slip with the return package.

4. Refunds:

• Upon receiving your return and verifying its condition, we will issue a refund to the original payment method within 5-7 business days.
• Please note that original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.

5. Damaged or Defective Candles:

• If your candle arrives damaged or defective, please contact us immediately with photos of the damage.
• We will provide a prepaid return label for the damaged or defective item and issue a replacement or refund, depending on your preference.

6. Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you wish to exchange a candle for a different scent or product, please follow the return process outlined above and place a new order for the desired item.

7. Exceptions:

• Custom or personalized candles are not eligible for returns unless they arrive damaged or defective.
• Clearance or final sale items are non-refundable.

By purchasing from Zoraya Scents, you agree to adhere to our returns policy outlined above. If you have any questions or concerns, please don't hesitate to contact us. Thank you for choosing Zoraya Scents for your aromatic needs!